Refund policy
Warranty & Returns Policy
Thank you for supporting our brand.
As a small business, we do not offer returns, exchanges, or refunds for change of mind. This includes situations where you order the wrong size, change your mind after purchase, or simply no longer want the item. We encourage all customers to carefully review our sizing information and product descriptions before placing an order.
If you wish to cancel an order before it has been shipped, we can usually accommodate your request. However, all order cancellations incur a 10% restocking fee. This fee is not a source of profit for our business; it is charged solely to help recover the non-refundable costs associated with processing online payment transactions and administrative handling that are incurred when an order is placed and subsequently cancelled.
However, your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) are always respected. Nothing in this policy limits or excludes your rights under New Zealand consumer law.
Consumer Guarantees
All of our garments are covered by the Consumer Guarantees Act 1993. This means our products are guaranteed to:
-
Be of acceptable quality.
-
Be fit for their intended purpose.
-
Match their description and any images provided.
-
Be free from manufacturing defects.
-
Be reasonably durable, taking into account the garment's type, price, and intended use.
Warranty Coverage
If you believe your garment has a manufacturing fault or defect, please contact us at Info@nomadickayakfishing.com as soon as reasonably possible after discovering the issue.
Examples of manufacturing defects may include:
-
Faulty stitching or seams.
-
Broken zippers, buttons, or fasteners due to manufacturing.
-
Fabric defects present at the time of manufacture.
-
Other workmanship issues that occur during normal use.
This warranty does not cover:
-
Normal wear and tear.
-
Damage caused by misuse, accidents, alterations, or improper care.
-
Fading, shrinking, or damage resulting from washing or drying contrary to the care instructions.
-
Damage caused by abrasion, snagging, chemicals, or excessive heat.
-
General ageing or cosmetic changes expected through normal use.
Making a Warranty Claim
To submit a warranty claim, please provide:
-
Your order number or proof of purchase.
-
A description of the issue.
-
Clear photographs showing the fault.
We may request that the item be returned to us for inspection before determining the appropriate remedy.
Please email your warranty claim to:
Remedies
If we determine that your garment has a manufacturing fault covered by the Consumer Guarantees Act, we will provide an appropriate remedy. Depending on the nature of the fault, this may include:
-
Repairing the garment.
-
Replacing it with the same or an equivalent item.
-
Providing a refund where required under the Consumer Guarantees Act.
The remedy provided will be consistent with your rights under New Zealand consumer law.
Contact Us
If you have any questions about this policy or need to make a warranty claim, please contact us at:
We are committed to resolving genuine product issues fairly and in accordance with New Zealand law.